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Brett has been an active member of the research community for the past 10 years spending the bulk of his time focused on designing and implementing Customer Satisfaction and Loyalty research programs. Brett brings extensive experience including research design and execution, reporting & analytics and business development.
Prior to joining Ipsos Loyalty in 2006, Brett spent time at Harris Interactive with their Loyalty practice and with boutique research firm NetReflector which was focused on customer satisfaction tracking programs. He graduated from the University of Washington with a BA in Business, with concentrations in Marketing and Organizational Behavior
Customers in Three Dimensions: Real Studies Offer Real Learnings 
Curt is a research executive with a record of accomplishment in business development, account management, and international business. He brings extensive experience leading customer satisfaction and loyalty research teams, having previously worked as Senior Vice President of Stakeholder Management at TNS and held leadership positions with J.D. Power and Associates, Walker Information, and Research Systems Corporation over his more than twenty years in market research.
Curt earned his doctorate in psychology and MA from Kent State University, and his bachelor of science from the University of Iowa.
Profitable Loyalty: Turning More of Your Current Customers Into Your Ideal Ones
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- Listen to brief audio clip about Profitable Loyalty - Part 1
- Listen to brief audio clip about the Profitable Loyalty - Part 2
Customer Loyalty Program Not Living Up to Expectations
Ken’s expertise includes development of complex loyalty programs, including operations, logistics, and analyses. His designs are influenced by his interest in consumer purchasing behavior as it relates to service quality and the underlying behavioral and demographic factors that influence the decision-making process.
2008 Data Collection Tool Update: IVR (Interactive Voice Response)
A Practical Matter: Controlling Costs with Updated Interactive Voice Response (IVR) Technology
Turning Customer Data into Retail Sales
Head of Consulting for Ipsos Loyalty, Tim is a recognized authority in the areas of service marketing and linking service improvement efforts to the bottom line. A prolific writer, Tim has several books to his credit including Loyalty Myths, a widely acclaimed book that forces us to reconsider 53 accepted practices and offers tested strategies to set businesses back on track.
The Net Promoter Debate
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- Listen to a podcast or read an interview to discover the truth behind Net Promoter
Customer Lifetime Value
Customer Lifetime Value Success Story
Trends in Loyalty
Ipsos Loyalty Unique
The Pitfalls of Management Teleology
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- Watch our 60-second interview - Part One | Part Two
Lucrative Loyalty: Know Your Customers' Lifetime Value
Henri Wallard is CEO of Ipsos Loyalty worldwide, Chairman of Ipsos Asia, and a Director of the Ipsos Board. Based in Paris, Henri has occupied various key positions in French governmental administration. He was formerly Executive Director in charge of regional business (America, Europe, Asia) and online business for TNS.
