Welcome to Ipsos Loyalty in the U.S.
Ipsos Loyalty is a research and consulting team dedicated to helping companies improve business performance through customer satisfaction and loyalty, using advanced methods of customer satisfaction management, customer relationship management, and employee climate management.
We help you better understand and better serve your current customers. By identifying the most critical priorities for action, we help our clients improve customer loyalty, retention, and profitability.
And we do it globally. We routinely manage multi-country loyalty research and analysis, using consistent methods across countries. We design programs that accommodate the geo-specific survey needs of our clients' customers around the world, analyze country-specific data, and incorporate the results into executive-level recommendations.
- Learn more about Ipsos Loyalty's Integrated Suite of Research Solutions.
About Ipsos Loyalty U.S.
Ipsos Loyalty has led the industry in the refinement of satisfaction measurement procedures. It was one of the first consulting firms to advocate retention marketing, and leads in quantifying the link between service improvements and financial impact. We measure, model, manage, and monitor to help our clients improve customer satisfaction, loyalty, retention, and their bottom-line profits.
Ipsos Loyalty has a core expertise in executing customer satisfaction tracking studies. Our approach encompasses managing sample feeds, creating customer databases, directing field, conducting advanced analytics, providing performance metrics data and prioritizing areas for improvement. Our industry expertise includes automotive, financial services, technology and communication, and retail, among others.
